Privacy Policy

Use of personal information entrusted to us in the context of the business relationship


In order to provide the services specified in its terms and conditions for payment and delivery and for online purchases, and in particular to facilitate correspondence with customers and the smooth performance and fulfilment of the contract (registration, order processing, product supply, transaction handling, examination of claims filed after fulfilment of the contract, the sending of newsletters, etc.), LEITNER LEINEN will collect, process and use such personal data as is disclosed by the customer in the context of the business relationship. The protection of customers’ personal data and right to privacy is very important to LEITNER LEINEN. LEITNER LEINEN therefore adheres to the highest standards of security in order to ensure personal data is protected and only ever uses data in accordance with statutory regulations. All data is treated in the strictest confidence.


In the context of registration as required for placing an order, LEITNER LEINEN will request and store the following information: title (as a consequence thereof the gender), first- and family name, delivery and billing address and email address. It is also open to customers to provide a telephone number, which would then also be stored.

When an order is placed, additional information on goods ordered and payment details (credit card data, account information or other payment data) will be stored and (see 1.3) also be forwarded to payment providers, if necessary for the payment transaction or is required by law.


LEITNER LEINEN uses personal information for the following purposes :

  • Creating and maintaining customer records for order handling;
  • Within the limits of (if needed also strong) customer authentication, depending on the mode of payment, the provider of payment, in compliance with the guidelines of PSD2 (European directive on payment services in the European Single Market) may be forwarded information on transactions (besides credit card number and name also telephone number, e-mail address, IP address, and invoice- or delivery address);
  • Billing;
    Keeping outstanding item-lists / accounting;
  • Verifying compliance with conditions for registration and placing online orders;
  • Correspondence relating to orders or contract performance. In this context customer address data may also be passed on to selected agents and sub-contractors (referred to as data processing companies);
  • (Subject to the customer having previously agreed to receive promotional material), provision of information by email, text or fax, in person or by telephone, about LEITER LEINEN’S product range (e.g. offers and updates), events, competitions, invitations, home delivery service etc.;
  • (Subject to the customer having previously agreed to receive electronic notifications), classification by category (female/male, age group) for the purposes of supplying targeted information (by post or electronically) and (promotional) gifts. Form of address (i.e. gender) and date of birth will also be processed in this context;
  • Use of anonymised sales records (i.e. with all personal references removed) for a period of 2 years in order to develop and optimise services and products and for in-house market research;
  • Storage of order data and -information for the purpose of simplifying customers’ reorders at a later time.
  • In some circumstances individual-related-data (name and address) will be forwarded to advertis-ing agencies and printers for the purpose of sending catalogues or Christmasmail. The forwarding to such data processing agencies takes place on the basis of appropriate agreements according to data protecting laws, which lets us procure that your personal data will only be used according to our instructions.
  • Personalized advertisements, direct connection of user behaviour with the ad campaigns used, controlling and guidance of the ads as well as measuring performance of used ads.
  • Analysis and Insights like website- and target audience analysis.


Consent to processing of personal data may be withdrawn at any time, If you wish to withdraw your consent or have any questions about data usage (request on information), please contact:

  • by post: F. Leitner KG, Stifterstraße 25, 4161 Ulrichsberg, Austria
  • by fax: +43 (0) 7288 /7017-50
  • by email:
In addition to that you are entitled to object to the national data projection authority (in Austria

1.5. Use of Cookies – Facebook, Instagram, Twitter, Pinterest; Targeting Technologies

LEITNER LEINEN uses cookies to tailor and optimise users’ individual online experience of its homepage, Cookies contain information about what pages a user has accessed from a particular server and which services a user has accessed. Cookies are not used to run programmes or upload viruses to users’ computers. The principal purpose of cookies is to provide a service that is specifically tailored to the user and to improve the usability of that service. LEITNER LEINEN currently is mainly using "session cookies", which are not stored or only are stored during the user’s visit on the user’s hard drive and which are erased when the web browser is closed. Session cookies are used for login authentication and load balancing (balancing of system capacity), whereas individual cookies will save the country and language of the user (IP-address) for the duration of 6 months, the necessity of displaying the cookie-banner for 12 months.

LEITNER LEINEN is using the Facebook Pixel by Facebook (Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94394, USA) and Instagram (Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA) for measuring and gathering conversions and custom audiences as well as the "Conversation-Tracking-Pixel" by Twitter (Twitter Inc., 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA) and Pinterest (Pinterest Inc., 080 Brannan St, San Francisco, CA 94103, USA) and the use of the respective like-buttons is provided for use on the homepage By agreeing on the use of cookies or clicking the respective buttons, data will be conveyed to the particular providers (Facebook, Instagram, Twitter, Pinterest) and you can set the use of this data under the privacy settings of the respective accounts kept at Facebook, Instagram, Twitter or Pinterest. Cookies that are activated in connection to the Facebook Pixel will be deleted after 3 months respectively expire after this period.

It is open to users to refuse to accept cookies at any time. In most cases cookies can be blocked by modifying browser settings or by using an add-on. Web browsers’ Help functions provide further information. Blocking cookies may mean not all LEITNER LEINEN services are accessible and can have a negative impact on their usability.

1.6. Google Analytics

LEITNER LEINEN uses Google Analytics, a web analytics service provided by Google Inc ("Google") as well as Google-Analytics-advertising-features and in this context will store the following information in addition to the personal data referred to in section 1.2, and make it available to Google Analytics in order to enable analysis of website usage: IP address of the accessing computer, name of web page visited, date and time of visit, referrer URL (URL of origin) via which user accessed the page visited, protocol data and session ID number (like model, version of your operating system, unique device IDs and information’s on your mobile phone network including your phone number). The use of such data is governed by the provisions of this privacy statement and the Google Analytics Privacy Policy, which can be found at and accepted by the user. Beside connecting your device ID or telephone number with your Google account (so existing), also individual-related data can be combined with non-individual-related data, which is collected with the help of Google-advertising-products and whose conflation you hereby accept.

As long as it is not concerning sole session cookies, which expire by leaving the browser, the storage period of cookies set in connection with Google Analytics is 24 months. You can refuse collection and processing by Google of any data generated by a cookie about you or your use of the website (including your IP address) by downloading and installing the browser plugin available from the following link: Alternatively, you can opt out of all future data collection by Google Analytics on this website by clicking on this link (also within Browsers on mobile devices). This will install an opt-out cookie on your device. If you delete cookies from your device or in your browser, you will need to click on this link again.

1.7. reCAPTCHA

LEITNER LEINEN is using "reCAPTCHA", a service by Google Inc. ("Google"). Using this service lets us differentiate whether input or feed is of human origin or was abusively created by automated machine-made processing.
Thereby referrer-URL (origin-URL), the IP-address of the accessing computer, the behaviour of website-visitors, information on the operating system, the browser, dwelling time, cookies, commands for correct displaying and scripts, the input-behaviour of the user as well as mouse-movements in the area of the "reCAPTCHA"-checkbox are being transmitted and communicated to Google.
Among other things, the so obtained information is being used by Google to digitalize books and printed material as well as to optimize services like Google Street View and Google Maps (for instance house numbers and the identification of street names).
The IP-address which is transferred in the context of "reCAPTCHA" will not be amalgamated with other Google-data except you are logged in with your Google-account at the time of use of the "reCAPTCHA"-plugin. If you want to stop and prevent the storing, transfer and communication of data concerning your user-behaviour on our website, you will have to log-out of Google before using our website or using the "reCAPTCHA"-plug-in.
The information and data obtained by using the "reCAPTCHA"-service are within the frame of the Google terms of service and the Google privacy policy which can be found at and



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F. Leitner KG
Stifterstraße 25
4161 Ulrichsberg
Tel: +43 (0) 7288 7017
Fax: +43 (0) 7288 7017-50

opening hours factory outlet

Monday to Friday
9:00 a.m. to 12:00 noon
1:00 p.m. to 5.00 p.m.

10:00 a.m. to 4.00 p.m.

Our website is primarily using temporary cookies for the duration of your visit (small text-files, which are sent when visiting a website and are saved on the hardrive of the website’s and/or the client), which will be deleted again after visiting our website. Additionally some cookies will expire after a maximum storage period of 24 months – the exact nature, period and use of cookies can be found under 1.5. (general cookie policy) and 1.6. (Google Analytics) of our Privacy Policy, which you are taking note of by clicking the button following this message. Of course you are able to generally refuse or limit the use of cookies in your browser’s options or by using addtional programs, whereas this can lead to a decrease in range and extent of service as well as lead to a limitation of use of our website.

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